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Customer Portal
Register Orders & deliveries Invoices Cylinder balance E-billing Add a customer number Add a delivery address Technical issues

Register

  • Are you a new customer?
    If you are not yet a customer of Linde Gas Benelux, you can register as a new customer by clicking on this link. In the webshop you can also click on ´Login/Register´ at the top right. A pop-up will appear where on the right-hand side you can click on ´Register´. A new page will open with the option ´Register as a new customer´. In the next screen, fill in your details and click on ´Create Account´. Your account will be checked by our customer service and they will contact you if there are any questions. If your account has been approved, you will receive a confirmation email. You will then be able to login and use your account.

  • Are you an existing customer?
    If you are already a customer of Linde Gas Benelux, you can register as an "existing customer" by clicking on this link. In the webshop you can also click on ´Login/Register´ at the top right. A pop-up will appear where on the right-hand side you can click on ´Register´. A new page will open with the option ´Register as an existing customer´. To create an account you will need your customer number and a delivery or invoice number. This document may not be older than 6 months. After entering both numbers you can enter your data and click on ´Create Account´. You will have immediate access to your online account.

  • Username
    When registering, you must provide a username. The username must always be an email address. Important: The email address you enter here is the email address that messages are sent to from the customer portal (for example, order confirmations). Therefore, the email address you entered as the username does not necessarily have to be the same contact email address.

  • Can I change my username?
    The email address you use to log in, your username, cannot be changed. If you want a new username, you will have to create a new account. The contact email address, where order confirmations are sent to, can be changed. If you want to change that email address, you can contact our customer service via the live chat (office hours) or via the online contact form.

  • Password
    Passwords must be a minimum of 8 characters and meet the following criteria:
    - The password must contain lowercase and uppercase letters.
    - The password must contain at least one number and one letter.
    - The password must consist of at least three consecutive letters or numbers.
    - The password must not be the same as the username.
    - The password must not have been used before.

  • How can I change my password?
    You can change your password after you have logged in. To do this, go to ´My Account´ and then to ´My Profile´. Select the option ´Change contact and password´. Here you can change your password.

  • I forgot my password. What should I do?
    If you click on ´Login / Register´ in the upper right corner of the shop, a pop-up will appear where you can log in. Under the field where you must enter your password it says ´Forgot password´. If you click on it, you will be redirected to the page where you can reset your password. You will then be sent an email with which you can reset your password.

  • How do I delete my online account?
    If you want to delete your user account, you can contact us via live chat during business hours. Outside of office hours, you can submit your request via our online contact form. You can create a new account again at any time.



Orders & deliveries

  • Where can I find my previous orders and deliveries?
    In the 'my account' section you have the option 'orders & deliveries'. Here you can find all orders, regardless of whether they were ordered through the webshop or another channel. Here you will also find any bulk deliveries and specialty gas deliveries. In addition, you can directly download the delivery documents of all orders.



Invoices

  • Where can I access my invoices?
    If you are logged in, you can select ´Invoices´ from the ´My Account´ section. There you can use filters or searches to find your invoice. Then you can select the invoice and download a copy invoice.



Cylinder balance

  • Where can I see my current cylinder balance?
    If you are logged in, you can choose 'Cylinder balance' via the 'My account' section. There you can select a delivery location and view the current cylinder balance for that location.

  • Can I download my current cylinder balance as an excel file?
    Yes, you can. If you are logged in, you can choose 'Cylinder balance' via the 'My account' section. There you can select a delivery location and the current cylinder balance for that location will appear. If you navigate down you will see the option to download the overview as an Excel or CSV file in the lower left corner.

  • My cylinder balance is not correct. How can I have this corrected?
    You can select the line(s) in the cylinder balance overview that you have questions/complaints about. After selecting the lines, click on ´Request additional information´. You will then be forwarded to our online contact form with your details already filled in. Please indicate in the field ´Request´ what is wrong or what you have questions about. Our customer service will then contact you.



E-billing

  • What is e-billing?
    E-billing is the digital delivery of invoices. These are then sent to you in PDF format via email.

  • How can I sign up for e-billing?
    You can easily sign up for e-billing in the ´my profile´ section. If you are logged in, you will go to the ´my account´ section. Here you can click through to the ´my profile´ section. Choose "E-billing" in the menu. There you can enter the email address where you want to receive the invoices from now on.

  • How can I change the email address for receiving invoices?
    If you are logged in, go to the ´My Account´ area. Here you can click through to the ´My Profile´ area. Next, choose the ´E-billing´ option from the menu. There you can change the current email address to a new one.



Add customer number

  • I have multiple customer numbers. How can I add them to my account?
    If you are logged in, you can go to the ´My Profile´ area via the ´My Account´ area. There you choose the option ´add customer number´. To add an extra customer number you need the customer number and a document number (order, delivery document or invoice) that is not older than 6 months. If you do not have a document number, please contact us during business hours via live chat or outside business hours via our online contact form.

  • How do I remove a customer number from my account?
    Removing customer numbers from your online account can only be done by our customer service team. You can make this request via the online contact form.



Add delivery address

  • How can I add a new delivery address to my account?
    If you are logged in, you can go to the ´my account´ environment to the ´my profile´ environment. There you will choose the option ´Delivery Information´. Then click on ´Add a new delivery address´ and there you can enter the details of the new location.

  • How can I change an existing delivery address?
    Changing delivery addresses can only be done by our customer service. You can submit a request for this via the online contact form. Please indicate what the current delivery address is and what the new address should be.

  • How can I delete an existing delivery address?
    Deleting delivery addresses can only be done by our customer service. You can make a request via the online contact form.



Technical issues

  • I can't log in. What should I do?
    There may be several reasons why you cannot log in:

    - You are trying to log in at the wrong webshop (for medical gases go to Linde Healthcare Benelux)
    - You are trying to log in with the wrong user name (go to forgot username)
    - You are trying to log in with a wrong password (go to forgot password)
    - You have not logged in for more than 6 months and your account has been blocked (go to contact form)
    - None of the above situations? Then try to delete your cookies

    If none of the above solutions fix the problem, please contact us via live chat or the online contact form.

  • The webshop is not working in my browser. What should I do?
    The Linde Gas Benelux webshop works optimally when the following browser versions are used:

    Internet Explorer - Version 10 and higher
    Firefox - Version 38 and higher
    Chrome - Version 45 and higher
    Safari - Version 8 and higher

    The webshop is also 'mobile responsive', which means that it also works on tablets and cell phones. Although the shop also works in other browsers, working and display errors may occur. Because of the many different browsers we cannot help you with this. We count on your understanding.
    Please check in your browser settings whether Javascript is enabled. If you want to know which browser version you are using, click on "Help" in the menu of your browser in Windows and Linux. On a Mac, select the Apple menu and click on ´´About´.

  • Are transactions in the Webshop secure?
    We take appropriate security measures to protect the data stored on our servers. We draw your attention to the fact that the transmission of information via the Internet (and via other electronic channels) always involves a certain risk and that we cannot give any guarantees regarding the security of information transmitted in this way.