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Return products
Return empty cylinders Return full cylinders Defect cylinder

Returning empty cylinders

  • How do I return empty cylinders?
    You can easily arrange the collection of empty cylinders through the webshop. If you are logged in, search for the product via the catalog. Then, on the product page, choose the cylinder size and in the "return" field enter the quantity you wish to return. If you do not want to order full cylinders, enter zero in the ´quantity´ field. Then add the product to the shopping cart. You can complete your order in the same way as for ordering full cylinders.

  • Can I return empty cylinders myself?
    You can also surrender your cylinders at one of our sales outlets. Click here to find the nearest sales point.



Returning full cylinders

  • I have a full cylinder that I would like to have collected. What should I do?
    You can arrange to have a full cylinder collected in the same way as returning empty cylinders (see explanation above). The only difference is that you indicate in the comments field that it is a full cylinder. Please also indicate the reason why you want to have this full cylinder collected.



Defaulty cylinder

  • My cylinder is defective. What should I do? Always contact us and mark the defective product before it is collected.

    Step 1: Contact our customer service
    Report your complaint to our customer service team via email or via our online contact form. Please provide a clear description of the defect and include the serial number or barcode.

    Step 2: Mark and disinfect the defective cylinder
    If the product is returned, our driver will provide it with a complaint label. Based on this label, the defective product is further investigated and prevented from being delivered to customers again. When returning the defective product, we ask that you:

    → Set the defective product aside from other products
    → If applicable, to disinfect the product if it has been used in an infected area
    → Do not use stickers that are difficult to remove.

    Step 3: We will inform you of the outcome of our investigation
    After your complaint has been registered with our customer service, you will receive a complaint number. You can use this number to check the status of the complaint at any time via our customer service. After the product is examined, we will inform you of our findings as soon as possible, striving to provide you with a satisfactory solution.